Frequently Asked Questions
We discuss your specific IT requirements, goals, and challenges. We develop tailored solutions that address your unique business needs.
The comprehensive ticket support system allows you to easily submit and track IT issues, ensuring timely and effective resolutions.
Remote support enable clients to receive assistance from anywhere, ensuring issues are resolved quickly without the need for onsite visits.
Computer Care
Keeping your computers and devices running smoothly.
It’s recommended to clean your computer hardware every 3-6 months to prevent dust buildup and overheating.
Use compressed air to remove dust and a damp cloth with mild cleaner for surfaces. Avoid harsh chemicals.
Uninstall unused programs, disable startup items, clear temporary files, and consider upgrading hardware like RAM or switching to an SSD.
Yes, antivirus software helps protect against malware and other security threats.
Use the built-in update tool (e.g., Windows Update or macOS Software Update) to check for and install updates.
Use external drives, cloud storage services, or backup software to regularly back up important data.
Adjust power settings, reduce screen brightness, close unnecessary applications, and avoid extreme temperatures.
It’s okay to leave it on, but using sleep or hibernate modes when not in use can save energy and reduce wear.
Install reputable antivirus software, keep it updated, and be cautious with downloads and email attachments.
Shutting down turns off the computer completely, while sleep mode saves your session to RAM for quick resume.
Website Design and Hosting
Creating websites that look great and are easy to use, and hosting them for clients.
Web design focuses on the visual aesthetics and user experience, while web development involves coding and building functionality.
Costs vary widely based on complexity, features, and whether you use DIY tools or hire professionals.
Web hosting stores your website’s files on a server, making them accessible on the internet.
Select a name that is memorable, relevant to your content, easy to spell, and reflects your brand.
Website builders are cost-effective for simple sites, while professionals offer customization and expertise for complex needs.
Responsive design ensures your website looks and functions well on all devices, including desktops, tablets, and smartphones.
Optimize images, use caching, minimize code, and leverage content delivery networks (CDNs).
SSL (Secure Sockets Layer) encrypts data between the server and users; it’s essential for security and is favored by search engines.
Regular updates keep your site fresh and can improve SEO; update as often as necessary to maintain relevance.
While possible, self-hosting requires technical expertise and resources. Most opt for professional hosting services.
Search Optimization (SEO)
Enhancing your online presence to achieve higher rankings on social media platforms, helping more people find and engage with your business.
SEO (Search Engine Optimization) improves your website’s visibility in search engine results, driving organic traffic.
It can take several weeks to months to notice significant improvements, depending on competition and strategies used.
Keywords are terms users search for; choose relevant ones with high search volume and low competition.
On-page SEO involves optimizing content and HTML source code; off-page SEO focuses on backlinks and external signals.
Mobile-friendly sites rank higher in mobile search results due to better user experience.
Backlinking involves getting other reputable sites to link to yours, boosting credibility and rankings.
Include relevant keywords in your title tags and meta descriptions to improve click-through rates.
Indirectly; strong social presence can increase visibility and traffic but doesn’t directly affect rankings.
Local SEO optimizes your online presence to attract business from local searches.
Use tools like Google Analytics and Google Search Console to monitor traffic, rankings, and user behavior.
Domain Names and DNS Setup
Assisting you in getting a website name and ensuring it works online.
A domain name is your website’s address on the internet (e.g., www.example.com).
Use a domain registrar to search for and purchase an available domain.
Yes, you can transfer domains by following the transfer procedures of the new registrar.
DNS (Domain Name System) translates domain names into IP addresses, enabling browsers to load websites.
Update your domain’s DNS settings with the nameservers provided by your hosting company.
A service that hides your personal contact information from public domain registration records.
Yes, you can set up domain aliases or redirects to point multiple domains to one site.
A subdomain is a prefix to your domain (e.g., blog.example.com); create it in your DNS settings.
DNS propagation can take up to 48 hours but often updates within a few hours.
The domain expires, and you risk losing it as it becomes available for others to register.
Backup Solutions
Protecting your important files by saving copies on local devices and in the cloud.
To prevent data loss from hardware failure, accidental deletion, or cyber attacks.
Local backups (external drives), cloud backups, and hybrid solutions combining both.
Frequency depends on how often your data changes; daily or weekly backups are common practices.
Full: complete data backup; Incremental: backs up changes since the last backup; Differential: backs up changes since the last full backup.
Yes, reputable cloud services use encryption and robust security measures to protect data.
Costs vary by provider and storage capacity; some offer free limited storage plans.
Yes, most backup software allows scheduling of automatic backups.
Use your backup software to select the data you wish to restore and follow the prompts.
Keep three copies of your data: two on different storage media and one off-site.
Backups can use system resources; schedule them during low-usage times to minimize impact.
Email Setup
Setup up local or remote email services similar to leading cloud suites for you.
Use your email client’s account setup feature and enter your email address and password, or configure manually with server settings.
Protocols for retrieving emails; IMAP syncs messages across devices, while POP3 downloads emails to one device.
Use IMAP protocol or webmail services to sync emails across devices.
SMTP (Simple Mail Transfer Protocol) is used to send emails from your client to the server.
Use your domain registrar’s email service or a hosting provider to create custom email addresses.
Check spam folders, verify account settings, and ensure your inbox isn’t full.
Use strong, unique passwords, enable two-factor authentication, and be cautious of phishing attempts.
Use the email provider’s password recovery options, often involving a recovery email or phone number.
Email forwarding sends incoming emails to another address; set it up in your email account settings.
Configure your email client’s signature settings to include your desired contact information or message.
Mobile Apps
Developing apps for phones and tablets, both for iOS and Android. Crafting user-friendly applications to help your business reach more customers on mobile devices.
Visit your device’s app store (App Store for iOS, Google Play for Android), search for the app, and tap “Install.”
It may not be available in your region, incompatible with your device, or removed from the store.
Enable automatic updates or manually update through the app store’s “Updates” section.
Purchases made within an app for extra features or content, billed through your app store account.
Delete unused apps, clear app caches, or move media files to cloud storage.
Generally not recommended due to security risks; stick to official app stores.
Adjust permissions in your device’s settings under “Apps” or “Privacy.”
Could be due to bugs, outdated versions, or compatibility issues; try updating or reinstalling the app.
Use the app’s support feature or report it through the app store’s feedback options.
Yes, if you use the same app store account on the new device.
Security and Protection
Protecting your computers and network from viruses, malware, spyware, and ransomware. Setting up firewalls and network security to keep your information safe.
Use a combination of letters, numbers, and symbols; avoid common phrases; and make it at least 12 characters long.
Yes, to protect against malware and other security threats.
Use secure websites, be cautious with personal data, and avoid oversharing on social media.
An extra security layer requiring a second verification step, like a code sent to your phone.
Look for suspicious sender addresses, urgent or threatening language, and requests for personal information.
Disconnect from the internet and run a full system scan with updated antivirus software.
Public Wi-Fi can be insecure; avoid accessing sensitive information or use a VPN.
Use a strong password, enable WPA3 or WPA2 encryption, and change the default network name.
A firewall monitors network traffic to block unauthorized access; it’s essential for security.
Regularly; updates often include security patches for vulnerabilities.
Cyber Security
Keeping your data and systems safe from online threats. Setting up strong security measures to protect against hackers and other dangers on the internet.
The practice of protecting systems, networks, and programs from digital attacks.
Malware, phishing, ransomware, denial-of-service attacks, and social engineering.
Implement strong security policies, use firewalls, educate employees, and keep software updated.
Malware that encrypts data until a ransom is paid; prevent it with regular backups and robust security measures.
Unusual system behavior, slow performance, unexpected pop-ups, or unauthorized access attempts.
Critical; human error is a leading cause of security breaches.
Encryption scrambles data to prevent unauthorized access; it’s essential for protecting sensitive information.
Contain the breach, assess impact, notify affected parties, and strengthen security measures.
A Virtual Private Network encrypts your internet connection; it’s advisable for secure remote access and privacy.
Depending on your industry and location, regulations like GDPR, HIPAA, or PCI DSS may apply.
Server Setup
Setting up a server offers numerous advantages that cater to a wide range of needs. Not only does it provide a centralized platform for managing data and applications, but it also enables you to host your own email services. This ensures secure and private communication, free from third-party providers. Additionally, a server facilitates efficient file sharing, allowing multiple users to access, edit, and collaborate on documents seamlessly. Beyond email and file sharing, servers can host websites, manage databases, run custom applications, and even support virtualization. By setting up a server, you gain greater control over your network resources, enhance security measures, and can customize services to fit your specific requirements.
Select hardware or cloud services, install an operating system, configure network settings, and install necessary applications.
Depends on your needs; cloud servers offer scalability, while physical servers offer more control.
Options include Windows Server for Windows environments or Linux distributions like Ubuntu Server for open-source solutions.
Implement firewalls, keep software updated, use strong authentication, and limit access to essential personnel.
RAID combines multiple hard drives for redundancy or performance; it’s recommended for data protection.
Configure secure protocols like SSH for Linux or Remote Desktop Protocol for Windows, ensuring proper security measures.
Virtualization runs multiple virtual servers on one physical server, improving resource utilization and flexibility.
Depends on your expected traffic; monitor usage to determine adequate bandwidth.
Use backup software to regularly save data to external storage or cloud services.
Monitoring tracks server performance and health to prevent downtime and address issues proactively.
Free Software Installation
In today’s competitive business landscape, leveraging technology is essential for success. Open-source software offers a cost-effective and flexible solution for businesses seeking to enhance their operations without significant financial investment. Installing and configuring open-source software can provide tailored solutions that align closely with your business needs.
Official websites, trusted repositories like SourceForge, or official app stores.
Generally yes, but ensure you download from reputable sources to avoid malware.
Download the installer from a trusted source and follow the installation instructions.
Freeware is free to use but proprietary; open-source software allows users to modify and share the source code.
Read installation prompts carefully and opt-out of additional offers or bundled software.
Some free software updates automatically; others may require manual updates.
Many free software options are robust and suitable for professional use.
Depends on the license agreement; always check the terms of use.
Use your operating system’s “Add or Remove Programs” feature or the software’s uninstaller.
Consult the software’s documentation, support forums, or contact the developer if available.
Hardware Help
Servicing and repairing devices that are recommended and purchased for you.
Assess your requirements for performance, storage, and compatibility with existing systems.
If your system is slow or struggles with multitasking, adding RAM may improve performance.
Processor speed, RAM, storage type and capacity, graphics capabilities, and future upgrade options.
Physically install it in your computer and initialize it using your operating system’s disk management tools.
SSDs are faster and more durable with no moving parts; HDDs are cheaper per gigabyte but slower.
Check connections, update drivers, run hardware diagnostics, and test components individually.
Overclocking increases hardware performance beyond default settings; it can be risky without proper cooling.
Insert it into the appropriate PCIe slot and install the latest drivers after booting up.
Check for connectivity issues, ensure drivers are installed, and verify printer settings.
Keep components clean, ensure proper cooling, and handle equipment carefully.
Internet and Phone Services
Assisting in choosing and managing internet and VoIP services.
Compare ISPs based on speed, reliability, customer service, and price.
For HD streaming, at least 5 Mbps per stream; for gaming, a minimum of 25 Mbps is recommended.
Place your router centrally, reduce interference, update firmware, or use Wi-Fi extenders.
Voice over Internet Protocol allows phone calls over the internet instead of traditional phone lines.
Contact an ISP, select a plan, and follow their instructions for equipment setup and activation.
Possible causes include network congestion, outdated hardware, or issues with your ISP.
Use WPA2 or WPA3 encryption, set a strong password, and disable unnecessary features like WPS.
A limit on the amount of data you can use per month; exceeding it may result in extra charges or throttled speeds.
Yes, number portability allows you to retain your existing number when switching services.
Restart your modem and router, check cables, and contact your ISP if the problem persists.
Security Cameras
Setting up and managing security camera systems to keep your place safe.
Options include wired, wireless, indoor, outdoor, IP, and analog cameras.
Consider factors like coverage area, resolution, night vision capabilities, and storage options.
Many systems are DIY-friendly; complex setups may require professional installation.
NVR (Network Video Recorder) works with IP cameras; DVR (Digital Video Recorder) works with analog cameras.
Use the manufacturer’s app or software, ensuring your system is connected to the internet.
Internet is required for remote access and cloud storage but not for local recording.
Depends on the number of cameras, resolution, frame rate, and desired retention period.
Yes, but they depend on Wi-Fi signal strength and may require regular battery changes.
Change default passwords, update firmware, and use encrypted connections.
Laws vary; generally, you should not record areas where there is an expectation of privacy or without consent.
Computer Networking
Setting up and maintaining computer networks so your devices can communicate and share information smoothly.
A set of connected computers that share resources and data.
Connect devices via a router using Ethernet cables or Wi-Fi and configure network settings.
A modem connects to the internet; a router distributes the connection to multiple devices.
A unique numerical label assigned to each device on a network.
Use strong encryption, set robust passwords, and keep firmware updated.
Dynamic Host Configuration Protocol automatically assigns IP addresses to devices on a network.
Use network sharing features in your operating system or set up a shared network drive.
A Virtual Private Network encrypts your internet connection, providing secure access over public networks.
Check physical connections, restart devices, verify settings, and use network diagnostic tools.
LAN: Local Area Network; WAN: Wide Area Network; MAN: Metropolitan Area Network, differing in geographic scope.